Thank you for your Interest in our Jewellery

Buying a bespoke piece of jewellery is a special moment, one that we value with the importance it deserves. If you have any questions about how we can help you, please contact us.

Delivery Costs

If you live within the UK:

• Free next day delivery on all orders over £150.

We endeavour to ‘same-day post’ orders placed Monday-Thursday, before 2pm. On occasion, this may be affected by the jewellery location and studio opening hours, in which case some pieces may be sent the next open day. Please let us know if you do need your jewellery for a specific date.

• Standard delivery on orders under £150 is £6.85.

Arrival is expected within 2-3 working days

• Next day delivery on orders under £150 is £22.50

We endeavour to ‘same-day post’ orders placed Monday-Thursday, before 2pm. On occasion, this may be affected by the jewellery location and studio opening hours, in which case some pieces may be sent the next open day. Please let us know if you do need your jewellery for a specific date.

If you live outside the UK:

Delivery cost varies depending on the total purchase amount:

• under £500 – £29.95
• between £500 and £5000 – £120 (FedEx 48 hour service)
• over £5000 – please enquire for a price

With all deliveries, in and outside of the UK, whilst we aim to send packages on time, external postal services may occasionally have issues which impact arrival.

Exchanging or Returning Jewellery

We want you to be 100% delighted with your choice. If not, you can:

• Exchange it for a different item in our collection of equal or greater cost.
• Return it and commission us to design and make you a completely new item to the same value or greater.
• Return it for a full refund minus postage and packaging.

The above option is only applicable for jewellery bought unseen over the internet.

• Earrings are non-refundable, due to hygiene and safety legislation.

Jewellery must be returned in perfect condition, unworn and in the original packaging within 28 days. By special arrangement in advance, it may be possible to extend this timescale based on, for example, the date of your planned proposal.

Please note that modified or resized ready to wear rings cannot be returned. So if you’re planning a surprise proposal and are unsure of your partner’s size, we advise you to purchase your ring as is and then return it to us for resizing later.

Bespoke rings or jewellery cannot be returned. Once you commit to going ahead with your commission your 50% deposit is non-refundable as we buy the materials specially for each commission, and they cannot be used for anything else.

Other Delivery Information

If your package arrives damaged or tampered with, you must write ‘DAMAGED’ when you sign for it.

Packages sent outside the UK may be subject to a local tax or duty which is the responsibility of the customer.

Payment is made in British Pounds so Dollar and Euro prices are meant as a guide only. Your credit card company will convert to your currency at their exchange rate.

We cannot send insured parcels to the following countries: Afghanistan, Angola, Belarus, Crimea and Sevastopol, Cuba, Democratic Republic of Congo, Donetsk and Luhansk (Regions of Ukraine), Ethiopia, Iran, Iraq, Lebanon, Liberia, Libya, Myanmar, Nicaragua, Nigeria, North Korea, Rwanda, Sierra Leone, Somalia, Sudan, Syria, Uganda, Venezuela, Zimbabwe and the countries comprised by the former territories of the USSR and/or the Federal Republic of Yugoslavia that have not already been listed above or have not now become members of the European Union.

This does not affect your statutory rights.

Please see our terms and conditions page.